Refund Policy

We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it, unopened, and in its original cellophane sleeve packaging. You will also need a receipt or proof of purchase.

How to Start a Return

To initiate a return, please contact us at info@shopnurseryprints.com
Returns must be approved before being sent back. Items sent without prior authorization will not be accepted.

Approved returns should be shipped to the following address:

171 Summit Way
San Francisco, CA 94132

Return Shipping

Customers are responsible for paying return shipping costs.
We do not charge any restocking fees or additional return fees.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and work to make it right.

Non-Returnable Items

Unfortunately, we cannot accept returns on:

• Sale items
  

Exchanges

The fastest way to receive a different item is to return the original item once approved and place a new order separately.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether the refund is approved.
If approved, your refund will be issued to your original payment method within 10 business days.

Please note that it may take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your refund was approved, please contact us at info@shopnurseryprints.com.